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This page covers how to reach the BBC99 guide team (also written as BBC 99 in some places online). Write to support@bbc99-bd.com and the team reads every message in English. This site is an independent information guide, run by a small editorial team, and it is not the operator of the platform it writes about. There's no fixed reply time to promise, since the team is small and messages are read as they come in.
How you can reach the BBC99 guide team
There's exactly one channel here, e-mail, sent to support@bbc99-bd.com. Replies go out in English only. There's no phone line, no live chat on this site, and no social media account to message instead. Nobody can promise how quickly a reply lands, but every message gets read.
Mentioning the exact page URL and attaching a screenshot makes any correction much easier to check and act on.
What we can help with
The guide team deals with the content on this site itself, not with anything that happens inside an account on the operator's platform.
- Correcting a wrong or outdated screen shown on any guide page
- Fixing broken links or pages that fail to load properly
- Explaining how a particular guide was researched or written
- Handling partnership, press or republishing requests from other sites
What belongs to BBC99 support instead
Some questions simply can't be answered from outside an account, so they need to go straight to the operator rather than to this guide's inbox.
- Deposit, withdrawal, bonus or wagering disputes tied to your balance
- Identity verification or NID checks during a withdrawal request
- Login, OTP or locked-account issues, covered in the login guide
- Anything only the operator's own live chat inside the account can see
Sending a request that gets a quick answer
A short, specific message is far easier to act on than a vague one. These three steps help the team place your message correctly.
- Use the address you want a reply on Write from the inbox you actually check, since replies go back to the sending address and nothing else.
- Name the page and the problem Paste the page URL and describe what looks wrong or outdated, for example a step that no longer matches the screen.
- Attach a screenshot, skip sensitive details A screenshot helps a lot, but never attach passwords, OTPs, ID photos or payment details to any message.
What happens to your message after you send it
Full detail sits in the privacy policy, but briefly: a message sent here is used only to answer your question. It's kept only as long as needed to sort out the issue, then cleared out. Nothing you send to this address gets passed on to the operator, the two are separate, and this inbox has no access to any player account or balance.
Contact FAQ
What if you spot a site copying this guide's content or branding?
E-mail support@bbc99-bd.com with the suspect page's URL and a screenshot, so the team can look into the copy.
Can this inbox fix a deposit or withdrawal that's stuck?
No. Say a player in Khulna is waiting on a ৳1,000 withdrawal, that needs the operator's own live chat inside the account, not this guide's e-mail.
Can you ask about how a specific guide page was put together?
Yes, that's exactly the kind of question this inbox is for, including how a step or screen description was checked.
Which languages get used for replies?
Messages are answered in English. For example, if you're writing in after watching a Bangladesh vs Sri Lanka ODI and spot an error on the cricket betting section, describe it in English for the fastest handling.